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We don’t always post specific openings on our website. If you feel called to shine your light as a crew member, please connect with us by filling out the form on the right.

Reports To: Housing Manager

Job Summary
As part of the Social Diversion Team, workers will respond to calls to assist individuals, many of whom are homeless or marginally housed, who are in a crisis, often related to intoxication or mental health concerns. Workers must assess situations, identify required needs, and transport individuals to appropriate services.

This position requires individuals who are willing to work 12 hours shifts, 4 days on and 4 days off, including weekends and holidays. In this position you will work as a team of two and will be paired with an LPN.

The key function of this position is to provide support to clients referred by the public or emergency services to the Social Diversion Team. Workers will assist through interventions to divert inappropriate use of medical and police services and support individuals to make appropriate service connections. The Safe Harbour Social Diversion Team is part of a partnership involving 211, AHS Street Connect, partnering agencies and works closely with Emergency Medical Services (EMS) and Police Services.

Collaboration is a key component of this position.

• Client Focus
• Commitment to Health and Safety
• Compassion
• Communication
• Cultural Sensitivity
• Organization
• Professionalism
• Teamwork
• Time Management

Job Duties
• Individuals must have the ability to function in high pressure situations and respond quickly to individuals in crisis
• Conduct risk and needs assessments and safety planning to reduce potential threats and retaliation
• Provide on call crisis intervention by minimizing the harm to individuals and others and assisting the individuals to connect to appropriate supports
• Make appropriate supported referrals to housing, health and community services and provide advocacy support services with individuals
• Operate the Social Diversion Vehicle to provide safe and timely transportation for individuals that be experiencing crisis
• Follow up and coordinate with other service providers to ensure clients are referred to appropriate supports
• Develop and maintain productive working relationships with program partners and other community agencies

Job Requirements
• Must have a clean driving record and Class 5 license
• Able to solve problems for clients quickly, creatively and ethically
• Understand how to employ de-escalation techniques
• Flexible and adaptable to change
• Attention to detail and excellent organizational skills and ability to multi-task
• Works with initiative, commitment and enthusiasm; physically fit
• Good working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Access, PowerPoint)
• Familiar with entering data into databases such as the Efforts to Outcomes system
• Able to plan and make decisions in a timely, organized and appropriate manner

Work Conditions
• Occasional physical activity including walking, standing, sitting, lifting
• Attendance of appropriate training and all staff functions.
• Some lifting may be required
• Dealing with a homeless population who may have complex mental health issues
• Unpredictable behavior of homeless clients
• Flexible hours
• High levels of stress and pressure
• Occasional overtime

Education/Experience/Other requirements
• Diploma in Social Work, Mental Health & Addictions or Community Support Worker or equivalent
• Minimum two years working in an Addiction and Mental Health setting
• Knowledge of evidence-based practices, motivational interviewing and cognitive behavioral techniques
• Experience networking with a range of partners and stakeholders
• Excellent knowledge of poverty-related issues, trends and services, particularly within, but not limited to the Indigenous population
• Successful applicants are required to submit a clear Criminal Record Check

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

Please apply to: HR@Safeharboursociety.org with a cover letter and resume, or via the online form here.

Job Type: Casual
Salary: $31.00-$33.00 per hour
Schedule: 12 hour shift, Day Shift, Night Shift

Safe Harbour Society is a non-profit organization that strives to meet the needs of persons with addictions and homelessness through our 7 programs.

We are looking for an LPN that believes in the established vision and core values of Safe Harbour and is driven by our mission of providing spaces of welcome and connection.


  • LPN license
  • Minimum of 2 years nursing practice and previous experience in the field of addictions or mental health preferred
  • Solid working knowledge of the health system and community agencies in the City of Red Deer and Central Alberta
  • Basic Life Saving Level C
  • Active Registration and in good standing with licensing body
  • Current Criminal Record Check

The LPN will provide direct nursing care and support in our Shelter program that serves the homeless population within our city. Collaborating with interdisciplinary team members, other health and care professionals such as housing, justice and health, the LPN’s will maintain a safe environment for guests and staff.

The ideal candidate will have a broad knowledge of addiction medication, alcohol, crystal meth, opioids and benzodiazepines. They will project a positive attitude towards substance dependent clients and their rehabilitation and possess a broad knowledge of substance use. As well display broad knowledge of behavior management and an ability to use non-violent crisis intervention strategies in a trauma informed manner.

Abilities will include but are not limited to analytical problem solving skills, case management, teaching/training, clinical support and consultation skills with the ability to communicate effectively both oral and written. LPN’s will work effectively within an interdisciplinary environment with the ability to prioritize, work independently and use a cooperative approach to program delivery.


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Please apply to: HR@Safeharboursociety.org with a cover letter and resume, or via the online form here.

Job Type: Casual
Salary: From $22.00 per hour
Schedule: 12 hour shift, 7 – 7, Day Shift and Night Shift

Safe Harbour Society is adding to our Casual team supporting our Homeless Shelter.

This is NOT an entry level position, therefore the ideal candidate requires a minimum a 2 year diploma in Human Services and / or experience working with individuals with complex needs. They will be well organized and have excellent written and verbal communication skills. They will possess the ability to build rapport with both guests and co-workers. The ability to work well within a team is paramount. Candidates also require the skills necessary to analyze situations quickly and apply sound judgement.

Our organization operates 24/7, 365 days per year. We are primarily seeking availability on a consistent basis. Candidates with weekly availability will be considered first. We treat all our guests with dignity and respect, it is imperative our team members have empathy and are able to connect building relationships. An awareness of other community programs available for our clientele is an asset.

We offer competitive compensation, a dynamic leadership team, industry training, and a chance to be a part of an amazing team!


  • Human Services or equivalent: 2 year (preferred) or a related field and a minimum of one year experience in a recent related position.
  • Training in Crisis Intervention, Conflict Resolution and Mediation skills
  • Cultural Sensitivity Training
  • Current Level 1 First Aid CPR

Recent related experience in the area of substance abuse and mental health. A combination of education and experience may be considered. Successful candidates will be required to provide a current Criminal Vulnerable Sector Police check.

Please apply to: HR@Safeharboursociety.org with a cover letter and resume, or via the online form here.

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    Our Crew

    The people who join our team have anchored into the Harbour because they want to make a difference in their community. They want to help, to be a part of a solution, to shine their own unique light into this Safe Harbour and keep them shining on people as they navigate through systems and broader resources.

    That sounds really good and lovely but it’s not an easy gig. It challenges every one of them at some point. It introduces them into a different world, with different rules and different priorities. It makes them think outside the box for realistic and safe solutions to problems outside the social norm. It demands a thick skin, the ability to not take things personally and a tremendous amount of understanding and patience.

    They continue to stand tall and stay true to our mission statement of providing welcome and connection. They welcome back those that yelled at them the night before, those that just finished treatment and are using again, those that are dying from an overdose, those mentally ill people who have no other place to be, and seniors who are addicted and have worn out their welcome everywhere else.

    The list goes on and on and with it our team consistently does the best they can with what we have. The front line crew has a fantastic Leadership team supporting them, providing oversight and experience, appropriate training and opportunities to debrief.

    Three cheers for the past and present crew who have anchored into the Harbour!