Emergency Shelter and Outreach

Here is the information on the emergency services we offer, where they are located, and the hours they operate.

We’ll do our best to connect you with help you need.

Emergency Shelter Services

Overnight Shelter Program

This is an overnight shelter for 80-100 adults who are under the influence of substances. The Overnight Shelter Program provides a supervised environment for its guests on the streets and in the elements.

Day Sleep

This program operates daily and serves members of the community who are either too ill or too intoxicated to be outside all day.

Drop In Shelter

The Drop In shelter provides a welcoming environment for intoxicated adults experiencing homelessness during the day and early evening. Supports include:

  • Connection to staff and referral to other health supports
  • Showers
  • Clothing
  • Telephone use
  • Nursing support and assessment
  • Assistance completing forms

Outreach Services

Social Diversion Team

Outreach Team

Our Outreach Services provide comprehensive, coordinated access to services for at risk community members that require a non-emergency response. The purpose is to reduce law enforcement and medical calls.

The Outreach team conducts assertive street outreach that seeks to build relationships with rough sleepers (people who are camping) with the goal of completing an intake assessment to move people into housing and engaging them in services.


If you are concerned for the wellbeing of someone, call the Social
Diversion team between 7am and 7pm, 7 days a week.

If you are concerned for the wellbeing of someone who is:

  • Experiencing a mental health or medical (non-emergency) crisis
  • Intoxicated or otherwise impaired
  • Requiring transport to appropriate services (i.e. a shelter)
  • Requiring social services (i.e. connecting individuals to housing, health or community supports)
  • Likely to come to harm without intervention

What will the Social Diversion team do?

The Social Diversion team will respond to non-emergency calls for people in distress. Our trained team members can provide the following:

  • Transportation to a partner organization that can provide clothing, blankets, meals, person care items, etc.
  • Supportive conversation and warm transfers to appropriate services.
  • First Aid or connection to harm reduction supplies
  • Connection to appropriate cultural supports