Outreach and Diversion Team

If you are concerned for the wellbeing of someone, call the Social Diversion team between 7am and 7pm, 7 days a week.

Safe Harbour’s Outreach Teams help community members facing tough situations and sleeping rough or camping outside.

Works collaboratively with the City and the RCMP to respond to non-emergency calls.

Works collaboratively with the City Parks and bylaw teams to respond to rough sleepers in our community.

Skilled staff on our Outreach teams:

In 2022, the Social Diversion Team served 1958 people.
In 2022, the Outreach Team served 2091 people.
Our outreach teams reduce the number calls the police and visits to hospital emergency rooms

What does the Outreach Team do?
Who does the Outreach Team work with in the community?
What is the Outreach Program? What does the Social Diversion Team do?
Why do people not go to the shelter?
From spiraling deep into addiction to fully recovering and going back to school.
Social Diversion Team is for people from all walks of life.
How we meet people where they are in their moments of crisis.
How Safe Harbour creates connection within the community.
How we help business owners downtown.
The talking box!

If you are concerned for the wellbeing of someone, call the Social
Diversion team between 7am and 7pm, 7 days a week.

If you are concerned for the wellbeing of someone who is:

Experiencing a mental health or medical (non-emergency) crisis
Intoxicated or otherwise impaired
Requiring transport to appropriate services (i.e. a shelter)
Requiring social services (i.e. connecting individuals to housing, health or community supports)
Likely to come to harm without intervention

What will the Social Diversion team do?

The Social Diversion team will respond to non-emergency calls for people in distress. Our trained team members can provide the following:

Transportation to a partner organization that can provide clothing, blankets, meals, person care items, etc.
Supportive conversation and warm transfers to appropriate services.
First Aid or connection to harm reduction supplies
Connection to appropriate cultural supports